Workplace Capabilities

Our Communication pillar provides the foundation capabilities essential for every conversation in the workplace, whether it be tactical or strategic, rational or emotional, high stakes or every day and with internal or external stakeholders.



Days Delivered

Collaborative Communication

Creating meaningful dialogue with others

Learning Focus Areas
  • Building rapport and connection
  • Active listening
  • Framing a communication
  • Building trust through intimacy
Business ROI
  • Positive and productive behaviours
  • Sustained collaborative partnerships
  • A culture of openness and honesty

Principled Negotiation

Working through differences to achieve win-win

Learning Focus Areas
  • Separate the players from the problem
  • Generate creative options
  • Changing perspectives
  • Breaking deadlocks
Business ROI
  • Shared language and methodology
  • High-quality negotiated agreements
  • Favourable terms for the organisation

Influencing and Persuading

Impacting the thinking and behaviours of others

Learning Focus Areas
  • Operating from a position of strength
  • Six principles of influence
  • Structuring effective influencing conversations
  • Overcoming objections
Business ROI
  • Commitment and buy-in to ideas
  • Greater impact from team players
  • Decisions made more efficiently

Stakeholder Management

Engaging stakeholders for maximum buy-in

Learning Focus Areas
  • Map stakeholders by power and interest
  • Manage without formal authority
  • Influencing upwards
  • Project and people diagnosis
Business ROI
  • Stakeholders buy-in early
  • A collegiate approach to partnerships
  • Business confidence in the process

Cross Cultural Communication

Connecting with people from other nationalities

Learning Focus Areas
  • Cultural Intelligence (CQ)
  • Challenging assumptions
  • Analysing personal cultural norms
  • Techniques for effective communication
Business ROI
  • A culture of mutual trust and respect
  • Productive conversations/outcomes
  • Innovation through diversity

Managing Conflict

Managing and preventing interpersonal conflict

Learning Focus Areas
  • Managing difficult conversations
  • Conflict resolution
  • TKI Conflict modes analysis
  • Assertive responses under stress
Business ROI
  • Improved collaboration
  • Outcome driven conservations
  • Organisational wellbeing