Solutions

CORE CAPABILITIES

Our core capability sits across three pillars: Personal Performance, Management & Leadership and Public Speaking. Of course, we can tailor our entire learning and development offer to meet the different needs of our clients; we’re also able to deliver each of our solutions at both the Essentials (fundamentals) and Excellence (mastery) levels.

personal performance

To create sustainable change in behaviour, we need to rethink the finishing line; it’s no longer relevant to think of learning as a single event. At Maura Fay Learning, we’re equipped to take one competency and build a pathway that sees the learner immerse themself in a series of rich development experiences over time. Equally, we can build out a number of competencies as part of a broader development need. Here are some of our pathway examples.

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Public Speaking

To create sustainable change in behaviour, we need to rethink the finishing line; it’s no longer relevant to think of learning as a single event. At Maura Fay Learning, we’re equipped to take one competency and build a pathway that sees the learner immerse themself in a series of rich development experiences over time. Equally, we can build out a number of competencies as part of a broader development need. Here are some of our pathway examples.

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Management & Leadership

To create sustainable change in behaviour, we need to rethink the finishing line; it’s no longer relevant to think of learning as a single event. At Maura Fay Learning, we’re equipped to take one competency and build a pathway that sees the learner immerse themself in a series of rich development experiences over time. Equally, we can build out a number of competencies as part of a broader development need. Here are some of our pathway examples.

leading self

Self-Awareness

Self-awareness is the foundation to working effectively with other people in a business or workplace context. Learn skills and behaviours to understand and build on your own strengths and areas for improvement.

Professional Ethics

Ethical behaviour in business and other organisations enables robust and sustainable relationships with customers, clients, suppliers and colleagues. In Professional Ethics, we explore decision making and behaviour through the lens of acting and being seen to act ethically.

Resilience

The pace and expectations of many workplaces can make it challenging to maintain composure and the ability to ‘bounce back’. Build self-protective behaviours and thinking patterns to strengthen resilience when faced with change, stress or difficult behaviours.

Productivity

Everyone can benefit from implementing strategies for increasing personal productivity, from effective goal setting and overcoming perfectionism or procrastination, to the daily detail of prioritising important actions and having the discipline to follow through.

Innovation

Innovation is a key need for businesses and organisations to grow, thrive and keep up with their competitors. Learn how to consider ways to create ideas and deliver on them, to be courageous but not reckless, and to seize opportunities without losing direction.

Learning Agility

High performers know what to do when they don't know what to do. Ever-changing conditions require lifelong learners to learn in an agile way, to be learning leaders. Learning Agility is a way for people to break away from conventional wisdom and stay one step ahead.

Leadership Presence

The ability to lead comes with values and behaviour, not with a job title. Leadership Presense looks at you as a brand, how you can present yourself as a leader for career potential or for inspiring and motivating those around you.

Leading with Influence

Collaborative communication

Learn how to communicate successfully in the many different situations encountered in the workplace: clarifying purpose and creating an environment conducive to sharing ideas and possibility.

Influence

Learn how to create credibility and influence by taking the time to listen to the needs, expectations and interest of others, to enhance stakeholder relationships and reach mutually beneficial business outcomes.

Principled Negotiation

Using principled negotiation as the foundation, this program looks at the the psychology, skills and techniques to negotiate successfully. In this competency, we look at all elements of the end-to-end negotiation cycle and how to create shared outcomes along the way.

Conflict Management

How do you respond to challenging conversations when opinions are divided and emotions are strong? Practical skills and behaviours for managing difficult conversations, and for preventing or responding to heated conflict in the workplace.

Engaging the customer

From call centres to sales reps and everyone in between, Engaging the Customer is designed to shine a spotlight on the solutions-focused, trusted advisor behaviours that make the biggest difference.

STAKEHOLDER MANAGEMENT

Conducting effective and collaborative consultation early and regularly builds trust and increases acceptance, enabling high quality outcomes. Stakeholder Management provides a framework for engaging stakeholders to gain relevant input, inform choices and create buy-in before key decisions are made.

WORKING IN TEAMS

It’s been said that the value of a team is greater than the sum of its individual contributors. So then team collaboration skills are essential to most workplaces. Being a high performing contributor includes the ability to collaborate, co-operate, and align behaviours and goals to the team outcomes.

Leading the Team

Simply Managing

With a push from organisations to act and think like a leader, some of the day-to-day management fundamentals have got lost. Simply Managing explores the skills and tools to set the direction, achieve alignment and drive momentum, while managing the daily pressures of managerial life.

THE EMOTIONALLY INTELLIGENT LEADER

Emotional Intelligence for a leader is the ability for them to deeply understand their people and know how to react in the moment. In this competency, we focus on leadership styles, the need for thoughtful leadership and the power of truly empowering others.

DRIVING EMPLOYEE ENGAGEMENT

With diversity at work at an all-time high, leaders, more than ever before need to understand how to engage and inspire their people at a one-to-one level. This competency looks at the art and science of creating sustainable employee engagement.

Coaching

Coaching at work is key to unlocking people’s potential; it’s a must for all leaders. In this competency, we focus on the skills, structure and mindset to drive meaningful and sustainable behavioural change in others.

LEADING PERFORMANCE

Beyond the world of traditional performance management, this competency unpacks the secrets of delivering people performance and how leaders can get the most from feedback, goal setting and the daily cycle of performance-related conversations.

LEADING CHANGE

Whether it’s a big or small change, leaders are always trying to win the hearts and minds of their people with the next initiative. This competency takes both a strategic and tactical view on leading change for individuals and the collective.

LEADING WINNING TEAMS

Why do some teams achieve extraordinary results and others just muddle their way through? In Leading Winning Teams, we explore all the elements, at a leader level, that drive both positivity and productivity in teams.

Leading the Business

ENTERPRISE LEADERSHIP

Enterprise leadership is the skill to look past one’s own team and performance indicators to the strategic outcomes of the organisation as a whole – to work beyond the silos. This competency looks at how leaders can act in the best interests of the organisation to achieve shared goals and maximise the 'whole'.

LEADING STRATEGICALLY

Strategic thinking is often raised as a need for organisations to develop in their leaders. How can leaders lead for the future while continuing to meet current operational demands? This competency explores how strategy works, understanding complexity and the powers of big picture thinking.

PRACTISING GOOD TO GREAT

Good to Great builds on the ground-breaking work of management thought leader, Jim Collins, to consider how organisations can move to greatness; to exceed expectations on their goals, financial or otherwise. The role of the leader is key to driving greatness, and is explored intensively.

SHAPING THE CULTURE

It’s one thing to observe a culture and wish things were different; it’s another thing to do something about it. Shaping the Culture looks at the levers of culture and helps leaders define the culture they want, provides them with the tools to make change along the way and then keep score.

CUSTOMER-FIRST LEADERSHIP

Leading a customer-centric focus for an entire team or organisation is the best way to ensure your customers are happy with the service they receive. This competency considers the analytics and drivers of customer needs, wants, emotions and behaviours to drive benchmark consistency and maximise loyalty.

LEADING PROJECTS

Whether it’s a highly visible company-wide project or something a little smaller, all project leaders are faced with challenges that can threaten the success of any project. In this competency, we explore the mechanics of end-to-end projects and the role of the project lead in ensuring the project is delivered on time, on budget and to the required quality standards.

Presenting with Impact

Presentation Skills

Whether you’re presenting to your colleagues or you’re on stage in front of thousands, Presentation Skills is a must-competency that can help define your career. For beginners through to experts, we can provide you with the skills to elevate your presentations and deliver them with impact.

Presenting with Authority

Sometimes it’s the little things that make all the difference. In this competency, we show people how to change the way their audience thinks, feels and behaves through compelling communication.

Pitching to Win

It could be a sales pitch to potential clients or an internal presentation to senior managers; either way, Pitching To Win is about landing the message and getting the result. In this competency, we explore a range of persuasive techniques including framing, structuring and frontloading benefits.

Virtual Presentations

Delivering virtual presentations is becoming more and more commonplace. In this competency, we address the different audience engagement skills required for virtual presentations compared with face-to-face, and how to utilise the technology without it taking over your presentation.

Presentation Design

It’s one thing to deliver a knock-out presentation, it’s another thing to design one. In this competency, we share the key ingredients in presentation design, including setting your objectives, establishing the right communication medium, sequencing and pulling together visuals to support your message.

Facilitating the Conversation

Facilitating Learning

The art of facilitation, where you’re the ‘conductor of an orchestra’, is a complex and important skill at work and a powerful way to engage learners and change behaviour. In this competency, we address the A-to-Z of facilitation, including the strategies to manage group dynamics.

Learning Design

There is so much that goes into a successful learning initiative; it’s complex and rewarding, and more involved than people think. In Learning Design, we explore the end-to-end process of learning design and how you can design a learning program that exceeds everyone’s expectations.

Facilitating Meetings

In the corporate world, it feels like people are forever attending meetings; they’re costly to run and even more costly if run poorly. In this competency, we address the skills and strategies of running effective meetings, both face-to-face and virtual meetings.

Train the Trainer

Training one-on-one or in small groups is a key responsibility of line managers and subject matter experts. In this competency, we share our wealth of knowledge in this field and equip individuals with the technical tools to get the most from their training.

specialised products

In addition to our three Pillars and their associated competencies, we work with clients across a number of our specialised products. See below.

Corporate Actors

A number of our facilitators are also experienced actors. At Maura Fay Leaning, we’re able to deploy these facilitators to support a variety of client learning solutions.

Workshop Kits

Our kits are for clients when they want to be in front of the camera but don’t have the expertise in instructional design. We can supply all content and the back-end support to make the workshop a success.

Facilitation Only

From time to time, our clients have the learning materials; they’re looking for expert facilitators to bring the content to life. That’s where we come in. We can work on large-scale rollouts to a single day.

DIAGNOSTIC TOOLS

At Maura Fay Learning, we take a unique approach on a range of industry recognised diagnostic tools, where we assist people to improve their self-awareness and for managers, their leadership skills. We would love to discuss any of these further with you. Here is just a sample of what we are accredited to implement:

Delivery Options

In the past 5-10 years, it’s been interesting to observe the explosion of digital learning. What’s even more interesting is that many of these organisations that have adopted a compliance based, consumption of digital learning approach are now realising that they might have swung the pendulum too far in support of convenience rather than creating any sustainable behavioural change.

For 20+ years, Maura Fay Learning has been at the forefront of face-to-face learning. We have always known that to create behavioural change, the learning environment needs to inspire, challenge and provide the opportunity for people to share best practice, unlearn, re-learn and grow. Our group workshops and one-on-one coaching options continue to create this right platform for change.

What’s Different In 2017?

At Maura Fay Learning, we recognise that learning is more than an event; there’s an opportunity for us to engage our learners when we’re not in front of them (70-20-10 is here to stay). That’s why in 2017 we have introduced a digital learning strategy to complement our face-to-face learning. Utilising world’s best practice in micro-learning, virtual classroom and learning management systems technology, we can now offer our clients a fully integrated solution in our own unique Maura Fay Learning way.

learning pathways

To create sustainable change in behaviour, we need to rethink the finishing line; it’s no longer relevant to think of learning as a single event. At Maura Fay Learning, we’re equipped to take one competency and build a pathway that sees the learner immerse themself in a series of rich development experiences over time. Equally, we can build out a number of competencies as part of a broader development need. Whatever your learning need, we can partner with you to build this framework together.

Here's a selection of competencies that could fit under the following pathways.

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Personal Performance

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Winning Customer Service

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Emerging Leaders

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Leading For Results

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Presentation Skills Masterclass